Outsourced Localization Project Management

for Agile Software Corporation

Agile's Product Lifecycle Management software helps companies track their products and the components in those products from initial design through end of life. Agile chose John White for localization strategy and outsourcing project management following a long hiatus in its global product effort.

Agile had long enjoyed the fruits of its investments in localization process and infrastructure; however, company reorganization and personnel changes had led to discontinuity, leaving a staff with limited experience in localization. Additionally, Agile's momentum in offshoring and outsourcing product development led it to apply the same model to the localized versions of its software.

The Agile projects comprise Asian and European languages, hundreds of thousands of words of mostly legacy translations, and thousands of pages of desktop-published documentation. Its product development and QA teams span the globe - San Jose, Suzhou, Bangalore, Lebanon, Munich - such that the sun never sets on its localization projects.

This type of project draws upon 1-for-All Marketing’s expertise in:

  • educating clients and setting realistic expectations around localization projects 
  • working in the sun-never-sets environment of outsourced, offshore projects
  • taking advantage of the always-on nature of projects run in multiple offshore development centers
  • observing the leadership and autonomy of multiple managers, each focused on a separate piece of the localization process 
  • working with legacy processes when there is no time to improve them, and introducing incremental improvements where practical 
  • stopping in midstream due to emergent problems with existing components of the project
  • reconciling the defect tracking system of an enterprise software developer with those of localization vendors

 


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